FAQ

Email us immediately on help@hellosunny.com.au and title the subject box as ‘URGENT UPDATE’

We are working through orders as quick as possible to get them to their new homes. So if you email with detail changes please keep in mind that your order may already have been dispatched.

So be careful to always double check your details are correct, as we are unable to make changes once your order has been dispatched.

Essential oils should not be used in first 3 months of pregnancy or for babies under the age of 3 months. Always patch test prior to full application. All products are for external use only.

As you’ll always see its recommended to patch test products as some people have sensitive skin and discus with your doctor about any products you’re using.

We recommend to consult with your doctor if looking at using our Hydration Scrub products whilst pregnant, due to the caffeine levels.

Our pregnancy safe Wild Oil is for trimester 2 & 3, with carefully selected essential oils for both mum & bub.

It all really depends how sunny you want to get?!

As our scrub isnt just a dry bag of coffee, you'll find Hello Sunny Hydration scrub wet and full of hydration!

we find a little goes a long way! Most of our crew scrubs up between 2 - 3 x per week, from head to toe.

The crew gets around 10 – 12 scrubs per packet, so around 1 month worth of coverage from a single bag!

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging, un opened or damaged.

Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.

Shipping costs & tracking are the responsibility of the customer and are non-refundable.

Prior to posting your return, if you can email us at returns@hellosunny.com.au and title the subject box as ‘return (original order number)’

If you could include just a brief explanation, as we are always wanting to improve where we can. And if you can let us know what items are being returned also.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is assumed by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options help@hellosunny.com.com

Our oils will help to sooth and hydrate the ongoing burn. Apply as often as you wish to help relive pain and neutralise the burn. We have a lot of feedback that our Miracle Oils help prevent peeling!

Don’t scrub your sunburn until the redness has calmed down. Wait until the redness and burn has stopped and if you’ve done a solid effort and eventually peel, softly buff off dry & flaky skin with our hydration scrub

OH SHIP