We are working through orders as quick as possible to get them to their new homes. So if you email with detail changes please keep in mind that your order may already have been dispatched.
So be careful to always double check your details are correct, as we are unable to make changes once your order has been dispatched.
You will be sent a email with a tracking function for your order. So stalk away!
If you have any questions regarding your order please email us on firstname.lastname@example.org please make sure you include your order number provided in your confirmation email.
CARBON OFFSET: ALL deliveries are 100% carbon neutral
POSTAGE SATCHELS: We use COMPOSTABLE postage satchels. They are made from sustainably sourced plants & non-toxic resins. Once you've used your postage satchel, give it back to the worms with your food or garden scraps
PLEASE RECYCLE: All used Hello Sunny packaging.
Essential oils should not be used in first 3 months of pregnancy or for babies under the age of 3 months. Always patch test prior to full application. All products are for external use only.
As you’ll always see its recommended to patch test products as some people have sensitive skin and discus with your doctor about any products you’re using.
We recommend to consult with your doctor if looking at using our Hydration Scrub products whilst pregnant, due to the caffeine levels.
Our pregnancy safe Wild Oil is for trimester 2 & 3, with carefully selected essential oils for both mum & bub.
It all really depends how sunny you want to get?!
As our scrub isnt just a dry bag of coffee, you'll find Hello Sunny Hydration scrub wet and full of hydration!
we find a little goes a long way! Most of our crew scrubs up between 2 - 3 x per week, from head to toe.
The crew gets around 10 – 12 scrubs per packet, so around 1 month worth of coverage from a single bag!
We are working through orders as quick as possible to get them to their new homes.
We unfortunately are unable to make changes or cancel orders once they have been filled & dispatched.
Make sure that you double check all orders prior to purchasing as we want all our babes to be 100% happy.
Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging, un opened or damaged.
Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online.
Shipping costs & tracking are the responsibility of the customer and are non-refundable.
Prior to posting your return, if you can email us at email@example.com and title the subject box as ‘return (original order number)’
If you could include just a brief explanation, as we are always wanting to improve where we can. And if you can let us know what items are being returned also.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is assumed by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options firstname.lastname@example.org
You can confirm your postage cost at checkout.
Delivery times are:
New Zealand 4-6 business days
North America, Western Europe, Asia and the Pacific - 6-13 business days
Rest of the world: 10-15 business days
All of our products have a used by date on the package.
Hydration scrubs last for 3 months once opened
Miracle Oils last 12 months once opened
Just remember to be kind to your babies and keep them in a cool, dry place.
Hello Sunny does not test on any animals and only uses vegan friendly products.
We source only the best natural ingredients, because why pay for cheap crap, when you can have amazing premium quality products at amazing prices
We use no nasty chemicals, no fillers and no parabens!
We don’t recommend to apply products to fresh tattoos or to broken skin. Wait until your skin has healed.
Once your tattoos are healed both our hydration scrub and miracle oil will make your babies look fresh AF!
Our oils will help to sooth and hydrate the ongoing burn. Apply as often as you wish to help relive pain and neutralise the burn. We have a lot of feedback that our Miracle Oils help prevent peeling!
Don’t scrub your sunburn until the redness has calmed down. Wait until the redness and burn has stopped and if you’ve done a solid effort and eventually peel, softly buff off dry & flaky skin with our hydration scrub
All of our products include Coconut & sweet Almond Oil.